Who we are
Suggested text: Our website address is: https://c-mart24.com.
At C-Mart 24, we value your privacy and are committed to protecting your personal information while delivering a convenient grocery shopping experience to our customers in Accra and Tema. This policy explains how we collect, use, share, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect different types of information from you, including:
- Personal Details:
Your name, email address, phone number, and delivery address that you provide when registering, ordering, or contacting us. - Payment Information:
Payment details such as credit or debit card information are collected via secure, third-party payment processors. We do not store your complete payment details on our systems. - Order Information:
Information about your orders, including products purchased, quantities, and transaction history to help us process your orders efficiently. - Usage Data:
Data collected automatically (e.g., IP address, browser type, device information, and cookie data) to help us improve our website’s performance and your shopping experience.
2. How We Collect Your Information
- Direct Interactions:
When you create an account, place an order, subscribe to newsletters, or contact our customer support, you provide us with personal information directly. - Automated Technologies:
We use cookies and similar tracking technologies to automatically collect usage data as you navigate our site. - Third-Party Sources:
In some cases, trusted partners may provide us with information that helps enhance your service experience.
3. How We Use Your Information
Your personal data is used for the following purposes:
- Order Processing:
To process and fulfill your orders and to communicate with you about order status and updates. - Customer Service:
To respond to your inquiries, provide support, and ensure you receive the best possible service. - Improvement and Personalization:
To personalize your shopping experience and improve our website and services based on your preferences and usage patterns. - Promotional Communications:
To inform you about special offers, promotions, and new products. You can opt out of these communications at any time. - Security and Compliance:
To protect our systems, detect and prevent fraud, and comply with legal and regulatory obligations.
4. Sharing Your Information
C-Mart 24 will not sell or rent your personal data. We may share your information with:
- Service Providers:
Trusted third-party vendors who assist in payment processing, delivery logistics, IT support, and marketing. These providers are bound by confidentiality and data protection agreements. - Legal Requirements:
Authorities if required by law, regulation, or legal process, or to protect our rights and safety. - Business Transactions:
In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal data.
5. Data Security and Retention
- Security Measures:
We implement robust security practices and use encryption and other security technologies to protect your data from unauthorized access, alteration, or disclosure. - Data Retention:
Your information is retained only as long as necessary to fulfill the purposes outlined in this policy or to meet our legal obligations.
6. Your Rights and Choices
Depending on your location, you may have rights regarding your personal data, including:
- Access and Correction:
Request access to the personal data we hold about you or ask for corrections if your information is inaccurate. - Deletion and Restriction:
Request deletion or restriction of your data, subject to applicable laws and our legitimate business needs. - Opt-Out:
Withdraw consent for certain data processing activities (e.g., marketing emails) at any time by following the unsubscribe instructions or contacting us directly.
To exercise any of these rights, please contact our support team using the details provided below.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance your browsing experience.
- Remember your preferences.
- Analyze website traffic to improve our services.
You may adjust your browser settings to refuse cookies, though this may impact certain functionalities on our website.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most recent version will always be posted on our website with an updated effective date. We encourage you to review this policy regularly.
9. Contact Us
If you have any questions or concerns about our privacy practices or wish to exercise your rights, please contact us at:
- Email: [Your Customer Support Email]
- Phone: [Your Customer Support Phone Number]
- Mail: [Your Physical Address, if applicable]
Thank you for trusting C-Mart 24 with your personal information. We are dedicated to protecting your privacy as you shop with us.
Terms of Use
Effective Date: [Insert Effective Date]
Welcome to C-Mart 24!
These Terms of Use govern your access to and use of our website and services provided by C-Mart 24, the trusted grocery shop serving Accra and Tema. By using our website or placing an order, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing our website, creating an account, or placing an order, you confirm that you have read, understood, and agree to these Terms of Use. If you do not agree, please do not use our website or services.
2. Changes to Terms
C-Mart 24 reserves the right to modify these Terms at any time. Updated terms will be posted on our website with a new effective date. Your continued use of our services after any changes constitutes acceptance of the updated terms.
3. Eligibility
Our services are intended for individuals who are 18 years or older. By using our website, you confirm that you meet this age requirement. If you are using the site on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
4. Description of Services
C-Mart 24 provides an online platform for ordering groceries with convenient delivery options in Accra and Tema. We strive to ensure that product descriptions, pricing, and delivery information are accurate; however, errors may occur, and we reserve the right to correct them.
5. User Accounts and Security
- Account Creation:
When you create an account, you agree to provide accurate, complete, and current information. - Account Responsibility:
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. - Notification:
Please notify us immediately if you suspect any unauthorized access to your account.
6. Ordering, Payment, and Delivery
- Placing Orders:
Browse our online catalog, add items to your shopping cart, and complete the checkout process to place an order. - Payment Terms:
All orders require full payment at the time of placement. Payments are processed securely by our trusted third-party providers. - Order Confirmation:
Once your order is placed, you will receive an email confirmation with details of your purchase and estimated delivery times. - Delivery Information:
We deliver exclusively within Accra and Tema. Please refer to our Delivery Information page for details on available time slots and special delivery instructions. - Returns and Exchanges:
Our Returns Policy outlines the process for returning or exchanging items that do not meet your expectations.
7. User Conduct and Prohibited Activities
By using our website, you agree not to:
- Use our site for any illegal or unauthorized purpose.
- Provide false or misleading information during registration or order placement.
- Interfere with or disrupt the functioning of our website, servers, or networks.
- Engage in any behavior that could harm the reputation or operations of C-Mart 24.
8. Intellectual Property
All content on our website—including text, graphics, logos, images, and software—is the property of C-Mart 24 or its licensors and is protected by applicable intellectual property laws. Unauthorized use or reproduction of this content is strictly prohibited.
9. Third-Party Links and Services
Our website may include links to third-party websites or services. These links are provided for your convenience only. C-Mart 24 is not responsible for the content, privacy policies, or practices of these third-party sites. We encourage you to review their terms and policies before engaging with them.
10. Disclaimers and Limitations of Liability
- No Warranties:
Our services are provided on an “as is” and “as available” basis without any warranties, either express or implied. - Limitation of Liability:
To the fullest extent permitted by law, C-Mart 24 shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability in connection with any order will not exceed the amount you paid for that order. - Force Majeure:
We are not liable for delays or failures in performance resulting from circumstances beyond our control.
11. Indemnification
You agree to indemnify, defend, and hold harmless C-Mart 24, its officers, employees, and affiliates from any claims, damages, liabilities, or expenses arising from your use of our services or your violation of these Terms.
12. Governing Law and Jurisdiction
These Terms of Use are governed by the laws of Ghana. Any disputes arising from these terms shall be resolved in the courts located in Accra, and you hereby consent to the exclusive jurisdiction of these courts.
13. Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.
14. Contact Information
For any questions or concerns regarding these Terms of Use, please contact us at:
Email: info@c-mart24.com
Phone: +233 55 315 9107